I’m Winston Wolf. I solve problems.

If you have seen Pulp Fiction sure you remember Mr Wolf (Harvey Keitel) and his special way in solving problems. Nowadays we can find this character in different companies. It’s a rare one, but certainly valuable.

Mr Wolf is not known for his kindness, courtesy or teamwork. He is known for his effectiveness (understanding this as the fact of doing something with the less resources and time as possible). We usually appeal to Mr Wolf when everything we’ve tried before has failed, so when we have a problem. But what makes Mr Wolf so effective?

1. Good planning: Even before he knows what he is facing he knows how to organize all his resources so these can be at 100% of their capabilities. It’s as simple as to been aware of what you have are your disposal (in this case two assassins, a very angry host and a corpse inside a car).

2. Managing time: It’s thirty minutes away. I’ll be there in ten“. Anybody who wants to be considered a Mr Wolf must be able to manage his time properly when facing a problem. The excuse that there wasn’t enough time to solve it doesn’t work. The situation is what it is and have to know finding ways to solve it.

Mr Wolf. I solve problems.

Mr Wolf. I solve problems.

3. Stress tolerance: Usually in this kind of situations other members of the team can feel frustrated. That’s what happens to Vincent Vega (John Travolta). He can’t control his outbursts and even knowing that Mr Wolf is helping them, he’s unable to contain disrespecting him. Though, Mr Wolf knows how to face this issues downplaying them and focusing the team to aim the objective.

4. He knows well the problem: A must, the first he does is to give out the problem to all those involved to clarify any point as necessary. This may seem irrelevant, though is one of the most important actions, so very often the lack of communication is the worst of the barriers that one can find in any organization.

5. He doesn’t distract with irrelevant things: He knows exactly how to distinguish the important things from those which are not. “Now, when it comes to the upholstery…it don’t need to be spic-and-span. You don’t need to eat off it”. So as simple as to focus in the important things to solve the problem. He can’t afford to distract or be perfectionist, he must focus in the objective.

6. Don’t count your chickens: Well, let’s not start…“. Master sentence that Taratino gives us. How many times we thought it’s been all solved and then suddenly incidentals happen. We must avoid to rush and do check whatever is necessary to be sure the problem has been sorted out, if not we’ll find new issues in a short time.

At end, if you liked my point of view of Mr Wolf, no doubt to visit the page of Javier Megias where you will be able to find a very interesting post about the same character and his leadership skills.